SUPPORT
Support

We're Here to Help

Our dedicated support team will assist with any questions, technical issues, or feedback you may have. We're here to ensure your HitJackpot experience is enjoyable from start to finish.

Choose a Channel

✉️
Email Support

Send us a detailed message and our team will respond within 24 hours on business days.

Email Us →
💬
Live Chat

Chat with a support agent in real-time. Available Monday to Friday, 9AM – 6PM (KST).

Start Chat →
📖
Help Center

Browse our comprehensive knowledge base with answers to the most common questions.

Browse FAQ →

Get In Touch

Fill out the form and our team will get back to you as soon as possible. We're committed to resolving any issue and making your experience with HitJackpot as seamless as possible.

Response Time
Within 24 hours on business days
🌍
Global Support
Available in English and Korean
🔒
Secure & Private
Your data is protected and never shared

Send a Message

✅ Message sent! We'll be in touch within 24 hours.

Frequently Asked Questions

HitJackpot supports PC (Windows/Mac), iOS, Android, SmartTV, and social platforms including Facebook. All platforms are accessible through a single unified account, so your progress syncs everywhere.
Yes, all of our games are completely free to download and play. Optional in-game purchases are available for players who want to enhance their experience, but are never required to enjoy the full game.
We incorporate blockchain technology to ensure all game outcomes and transactions are transparent, verifiable, and tamper-proof. Every in-game event is cryptographically recorded, giving players full confidence in fair play.
You can sign up using your email address, Facebook account, or Google account. If you've lost access, use the "Forgot Password" option on the login screen or contact our support team with your registered email address.
Absolutely! HitJackpot is built around real-time social gaming. You can invite friends, join rooms together, chat in-game, and compete on global leaderboards — all in real-time across all supported platforms.
Use the contact form above and select "Technical Issue" as the topic. Please include your device model, operating system, and a description of the issue. Screenshots or screen recordings are always helpful and speed up our response.